How are your Messages Processed? Our main policy in message processing is to give feedback to our customers quickly, finding fair and consistent solutions for all problems, delivering customer satisfaction and improving customer loyalty while providing positive contributions to our brands’ reputation, product quality and the efficiency of our business processes. All customer messages are answered within a maximum of 3 days. In messages related to products, our customers are asked they bought the product, product batch number and date of expiry information and contact information necessary for a visit. A sales manager appointed for customer relations makes an appointment with the customer and visits them. Product replacement is carried out during this visit. Samples collected from consumers are sent to the manufacturer for inspection by a technical board of specialists. Our consumer is informed after the inspection. Messages related to partnering, suggestions, thanks, information requests and criticisms are shared with the concerned staff and the customers are sent a written or oral reply.